casework

Assistance provided by members of Congress to constituents who encounter a grievance with a federal agency or the federal government. Examples include cases related to political asylum, Social Security benefits, the military, Veterans’ Administration concerns and IRS problems. Casework not performed by members of Congress typically include legal work, divorce cases and child custody issues. Most members of Congress, such as Senator Harry Reid, include on their websites a description of casework and how constituents can obtain assistance through the member’s office.

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